First things to know about calls in Microsoft Teams (2024)

Calls are a quick way to connect in Teams. You can have one-on-one calls or calls with several people. You can set them up ahead of time, like in a meeting, or you can start them on the fly while in a chat.

While meetings are a great way to collaborate in Teams, calls can be a more direct way of connecting for completing specific tasks or for getting questions answered quickly.

Here are the first things to remember about making and managing calls in Teams:

1. There are many ways to make a call in Teams

Wherever you are in Teams, you can start a call with someone (or a group of people). Here are some of the ways:

Make or answer a call from anywhere

Select eitherVideo call or Audio call . Any call can be a video call or an audio-only call. It's always up to you.

Answering a call is simple, too. Just select Video call or Audio call when prompted.When someone calls you, you'll get a notification that lets you accept or decline the call.

Turn a chat into a call

With one click, you can turn any chat into a call in Teams. When you're in a chat,selectVideo call

First things to know about calls in Microsoft Teams (6)

or Audio call

First things to know about calls in Microsoft Teams (7)

in the upper-right corner of Teams. The person you are chatting with(or the people, if it's a group chat) will receive a call from you.

First things to know about calls in Microsoft Teams (8)

Make a call from your call history, speed dial, voicemail, or contacts

Access your call history and quickly call anyone back from the list. Go toCalls and review the History section in the center of the screen. Select any item from the list and then chooseCall in the Details section on the right side of Teams.
From your speed dial, you can quickly call people that you previously saved to this list. To access your speed dial, go to Calls and thenfind theSpeed dialsection on the right side of Teams.
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From your voicemail, you can quickly call back anyone who left a message. To access your voicemail, go to History and select the Voicemail button in the upper-right corner. You can call someone back from your voicemail by selectingMore actions next to their name>Call back from the call history list, or by clickingCall under the contact details.
To view your contacts, clickCalls
>Contactsin the upper left of Teams. From here, you can call anyone by selectingCall
to the right of their name.

Use the dial pad

If you have a calling plan enabled, you can call anyone from Teams.

To dial a number from Teams, go to Calls , and then enter the number of the person you want to reach by using the dial pad located on the left. Then click Call .

You can also type the name of a person or group and call them from the dial pad.

Hover over someone's profile picture

Throughout the Teams app, you'll find profile pictures of peopleyou're connected with. (Sometimes people choose avatars, or you might just see their initials.)

At any time, you can mouse over a profile picture and see options to make a video or an audio-only call to that person. Choose one of those options and your call will begin.

Use the command box

At the top of Teams, type "/call" in the box and then enter a name or number. When you make your selection, the call will beginautomatically.

In this way, you can quickly find people or groups and make a call to them.

Note:If you're in a Teams call on your mobile device, the device's screen won't turn off if you don't navigate away from the call window (or if you navigate away but come back before it turns off). If you turn off your screen during a call, you'll stay connected but the device will lock.

2. You can do a lot while on a call in Teams

During a call, you can take many actions. These are a few common actions you might take:

Place a call on hold

SelectMore actions in your call window and chooseHold. Everyone on the call will be notified that they've been put on hold, and you can continue your call by clicking Resume.

Transfer a call

SelectMore actions >Transferin your call controls. Then, type the name of the person you want to transfer the call toand select them. To finish, selectTransfer.

Consult then transfer

If you want to check in with someone before you transfer a call to them, selectMore actions >Consult then transfer.

UnderChoose a person to consult, start typingthe name of the person you want to reach and select them when they appear. You can call them or consult with them over chat. When you're ready, selectTransfer.

Add a delegate

You can pick someone in Teams to be yourdelegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.

To designate a delegate,selectSettings and more next to your profile picture at the top of Teams and chooseSettings>General. UnderDelegation, selectManage delegates.There you can see who you're a delegate for and add and remove your own delegates.

Share a line with a delegate

SelectSettings and more next to your profile picture at the top of Teams and chooseSettings >General. UnderDelegation, selectManage delegates. ClickYour delegatesand type the person's name in theAdd a delegatebox.

3. Review your call history

Your call history is located in the center of the calls experience and shows a list of past calls (including missed calls).

Go to Calls >History. From any call in thelist, selectMore actions > Call back to begin a call automatically.

You can also chat with that contact, add them to speed dial, and add them to your contacts - all from theMore actions menu.

4. Access your voicemail

Your voicemail is another familiartool for getting the most out of your calling experience in Teams.

Go to Calls > History and thenselect Voicemail in the upper right. From here, you can:

Review messages and transcripts from calls
Customize call rules
Record a greeting
Call anyone who's left you a message

Call someone back from your voicemail by selectingMore actions next to their name>Call back from the call history list, or by clickingCalls under the contact Details on the right side of Teams.